Copyright: Copyright 1997 © Quarterdeck Corp., All rights reserved.
Citation: Copyright 1997 © Quarterdeck Corp., All rights reserved.


About RealHelp

Welcome to RealHelp, your one stop solution for preventing, repairing, diagnosing, and supporting your computer, and all your installed software and hardware. RealHelp is designed for use as an exploratory tool, to see inside your computer and to help you identify problematic software and hardware. When you find problems, RealHelp's powerful support tools can help you quickly search for and find solutions using RealHelp's Application Knowledge Database or by searching the Internet.

RealHelp works together with Quarterdeck Service Manager (QSM) to continuously monitor your system.

Topics:

Full System Check

Full System Check options

Do All Hardware Diagnostics

Tool Category overview

Navigation overview

Information overview

RealHelp options

About Quarterdeck Service Manager (QSM)


RealHelp: Tool Category Overview
Tool Category overview

The category selection buttons line the right side of the RealHelp window. Each category represents the type of tools that can be accessed by clicking the button. RealHelp categories include:

Prevention tools help you prevent problems before they happen.

Repair tools help you repair problems with your Windows settings, and installed hardware and software.

Diagnostics tools help you identify problems with your system's hardware.

Inventory tools help you identify installed software and hardware.

Support tools and resources that can help you resolve various software and hardware related problems.

About RealHelp
About Quarterdeck Service Manager (QSM)


RealHelp: Navigation Overview
Navigation overview

Using RealHelp is simple. There are common buttons used throughout RealHelp that help you navigate around the interface. These buttons include:

Home	Click to close any view and return to RealHelp's Full System Check view. This is RealHelp's main view.
Back	Click to return to the previous view. This is very similar to using a Web browser's back button.
Help	Click to receive information about the tool you are using, including how to perform certain tasks.
	Click to proceed in the direction of the arrows. Some tools provide this type of navigation to let you browse forward and backward, similar to a wizard.
	Click to access configuration options that affect the tool you are using.
About RealHelp
About Quarterdeck Service Manager (QSM)


RealHelp: Information Overview
Information overview

RealHelp provides context-sensitive details information for each view. To learn more about a tool, simply click the Details button at the bottom of the RealHelp window.

Or, click Help to receive expanded detailed information.

About RealHelp
About Quarterdeck Service Manager (QSM)


Full System Check options

Before initiating a Full System Check or a Do All diagnostics check, you can review which components are currently enabled. You might want to include or exclude components from the active (or default) list.

NOTE: The first time you launch RealHelp, a default list of components is enabled for the Full System Check. If this is the first time you have used RealHelp, we recommend that you start Full System Check using the default list of components.

To change Full System Check options:

1	Click Options.

2	Select a RealHelp component.
If you selected a disabled component, check the Include This Item In The Full System Check check box to enable the component. If you selected an enabled component, uncheck the check box. Double-clicking a component has the same effect.

3	Click OK to accept your change and close the RealHelp Options window.

About RealHelp
About Quarterdeck Service Manager (QSM)


RealHelp options

RealHelp provides visual and audio effects that can enhance your RealHelp interaction. Sound effects and pop-up tool tips are enabled by default.

To change RealHelp options:

1	Click Options.
The Full System Check options appear.

2	Click [image] to advance to the next view.

3	Enable or disable sound and tool tip features as desired.

4	Click OK to accept your change and close the RealHelp Options window.

About RealHelp
About Quarterdeck Service Manager (QSM)


Do All Hardware Diagnostics

Do All performs an automated check of all your active hardware devices and provides a detailed log of the results. When the check is complete you have the option to skip or fix failed devices.

NOTE: Some hardware devices require interaction to complete the check and therefore are not checked automatically using Do All. The hardware devices that require interaction are the keyboard, mouse and video.

To start the Do All diagnostics check:

1	Open the Diagnostics category (if not already opened).

2	Click Do All.
RealHelp performs an automated check of your hardware. Like Full System Check, Do All can be configured in Full System Check Options. See Full System Check Options for more information.

Understanding Full System Check results:

When the Full System Check is complete, a detailed list of results is displayed. Components that pass the check are highlighted with a GREEN indicator lamp. Components that fail the check and have an automatic fix associated with them (detected by RealHelp) are highlighted RED. Components that fail the check and must be fixed manually are highlighted YELLOW. Refer to Chapter 5, "Diagnostic Flowchart" of your RealHelp User's Guide for more information on resolving system problems.

Fixing reported problem:

1	Select a problem component (RED).

If the problem can be automatically fixed by RealHelp, the Fix button is enabled. Click Fix to let RealHelp fix the problem.

If the problem cannot be automatically fixed by RealHelp, run TuneUp (RealHelp Extra Strength only). Installing an updated hardware driver often resolves problems.

Or,

Run Find-A-Fix. Find-A-Fix searches the Application Knowledge Base and the Internet for solutions to your problems.

2	Click Close to return to the Diagnostics category view.

About RealHelp
About Quarterdeck Service Manager (QSM)


Full System Check
About Full System Check

Full System Check performs an automated check of all your active system software and hardware components. RealHelp provides a detailed log of the results and immediately notifies you when problems are detected. When the check I is complete you have the option to fix failed components automatically (if a fix is available) or manually.

Before initiating a Full System Check, review which components are currently enabled. You might want to include or exclude components from the active (or default) list. See Full System Check Options for more information.

NOTE: The first time you launch RealHelp, a default list of components is enabled for the Full System Check. If this is the first time you have used RealHelp, we recommend that you start the Full System Check using the default list of components.

To start the Full System Check:

Click Check on the RealHelp Home view.
The Full System Check window appears and the check utility is immediately started in the background. While the check is in progress, all enabled components are displayed in the left side frame. The component currently being checked is highlighted YELLOW.

You can cancel the Full System Check at any time. If you cancel the Full System Check, the components that have not been checked are highlighted with a stop sign.

Understanding Full System Check results:

When the Full System Check is complete, a detailed list of results is displayed. Components that pass the check are highlighted with a GREEN indicator lamp. Components that fail the check and have an automatic fix associated with them (detected by RealHelp) are highlighted RED. Components that fail the check and must be fixed manually are highlighted YELLOW. Refer to Chapter 5, "Diagnostic Flowchart" in your RealHelp User's Guide for more information on resolving system problems.

About RealHelp
About Quarterdeck Service Manager (QSM)


About the Diagnostics category

RealHelp's Diagnostic tools let you check your system's hardware for problems. You can check your hardware individually, or click Do All to perform an automated check of all your hardware (except your keyboard, mouse, and video).

To learn more about each diagnostic tool, click a tool from this list:

CD-ROM

Hard Disk

Keyboard

Memory

Modem

PCMCIA

Printer

Sound

Speaker

System

Video

Mouse

About RealHelp


RealHelp: CD-ROM
CD-ROM Diagnostics

The CD-ROM diagnostic tool checks whether or not the CD-ROM drive is reading data from a CD-ROM correctly. It performs this check by randomly copying a file from a CD-ROM to your hard drive, and then it checks the files against what is stored on the CD-ROM. If the data on your hard drive matches the data on your CD-ROM, your CD-ROM drive is working correctly. You can also use the CD-ROM tool to check any CD-ROM for folder and file access problems. All conditions are reported to you in the lower list box.

To check your CD-ROM drives, select one or more CD-ROM drives, insert a CD-ROM into the drive (not an audio CD), then click Test. If a problem is reported, note the problem, click Support, and then click Find-A-Fix to search for a resolution. Find-A-Fix is the easiest way to resolve most hardware and software problems.

About the Diagnostics category


RealHelp: Hard Disk
Hard Disk Diagnostics

The Hard Drive diagnostic tool checks the integrity of your installed hard drives, floppy disks, or other removable media, excluding CD-ROMs. This tool checks the integrity of your system's FAT12, FAT16, and/or FAT32 file system and disk surface. If a boot drive is being tested, the boot record is checked. All conditions are reported to you in the lower list box.

To check a drive, select one or more drives, then click Test.

OPTIONS: On occasion you may want to perform an exhaustive check of a disk's surface. To perform a disk surface scan for the selected drives, check the Check Disk Surface check box. Be patient [image] checking a disk's surface requires a considerable amount of time to complete. During this check, data is read from the disk and rewritten back to the disk to verify the drive's read and write functions are working correctly. You can shorten this test by only reading the data from this disk without rewriting it by checking the Do Not Perform Write Test check box. Alternatively, you can limit what is checked by checking only Check File System, Scan Data Area Only, or Perform Short Test.

NOTE: Perform Short Test checks only 10% of the logical drive, thus reducing the amount of time it takes to complete the disk surface scan.

If a problem is reported, open Quarterdeck Service Manager by double-clicking the flag icon on the task bar, click the Disk Fix agent icon, then click Check Now. If the problem cannot be fixed using the Disk Fix agent, note the problem, click Support (in RealHelp), and then click Find-A-Fix to search for a resolution. Find-A-Fix is the easiest way to resolve most hardware and software problems.

About the Diagnostics category


RealHelp: Keyboard
Keyboard Diagnostics

The Keyboard diagnostic tool lets you check your keyboard for keying problems. To complete, simply press each key on your keyboard. As you press each key, the corresponding keys on the screen will shade and the lower list box reports the key's description and ASCII character code. Once all keys are shaded, the test is complete. If any keys do not appear shaded, even after pressing the key, the key may not be functioning correctly. Try using that key in a document. If it still does not produce the corresponding letter on the screen, you keyboard may be broken. Contact the keyboard manufacturer for more information.

If a problem is reported, note the problem, click Support, and then click Find-A-Fix to search for a resolution. Find-A-Fix is the easiest way to resolve most hardware and software problems.

About the Diagnostics category


RealHelp: Memory
Memory Diagnostics

The Memory diagnostic tool validates your system's physical memory by performing 20 different buffer pattern tests. All conditions are reported to you in the lower list box.

To check your physical memory, click Test.

If a problem is reported, note the problem, click Support, and then click Find-A-Fix to search for a resolution. Find-A-Fix is the easiest way to resolve most hardware and software problems.

About the Diagnostics category


RealHelp: Modem
Modem Diagnostics

The Modem diagnostic tool checks the communication between the system and your modem, as well as various features of your modem, including its readiness to connect (carrier detect and CTS), detection of dial tone, sound, data terminal ready (DTR) indicator light (external modems only) and which type of UART chip your modem uses (16550 for high speed connections, 8250 for low speed connections). In addition, you modem's S register settings are checked to make sure all settings are valid. All conditions and modem status are reported to you in the lower list box.

To check a modem, select the modem to check, then click Test.

If a problem is reported, note the problem, click Support, and then click Find-A-Fix to search for a resolution. Find-A-Fix is the easiest way to resolve most hardware and software problems.

About the Diagnostics category


RealHelp: PCMCIA
PCMCIA Diagnostics

The PCMCIA (or PC Card) diagnostic tool verifies that your PCMCIA cards are working correctly. All conditions, including device information, are reported to you in the lower list box.

To check a PCMCIA card, select the PCMCIA card to check, then click Test.

If a problem is reported, note the problem, click Support, and then click Find-A-Fix to search for a resolution. Find-A-Fix is the easiest way to resolve most hardware and software problems.

About the Diagnostics category


RealHelp: Printer
Printer Diagnostics

The Printer diagnostic tool verifies your Windows printer driver is working correctly. This tool also performs extensive tests to determine your printer's capabilities and sends a test page to your printer. All conditions are reported to you in the lower list box.

NOTE: RealHelp communicates only to your printer driver, not the printer. If a printer error occurs, a Windows error message is displayed. Windows provides information on resolving printer communication errors.

To check your printer, select the printer to check, then click Test.

If a problem is reported, note the problem, click Support, and then click Find-A-Fix to search for a resolution. Find-A-Fix is the easiest way to resolve most hardware and software problems.

About the Diagnostics category


RealHelp: Sound
Sound Diagnostics

The Sound diagnostic tool checks the capabilities of your sound card. Tones are emitted through your speakers, ranging from 8-bit monotone sounds at 11.025 kHz to 16-bit stereo at 44.1 kHz. Emitting 16-bit tones at 44.1kHz per channel (left, right, then both simultaneously) checks your sound card's volume control. All conditions are reported to you in the lower list box.

To check your sound card, click Test.
If you do not hear any sound, make sure all wires between the computer and your speakers are connected properly and securely and that there is power to your speakers (if applicable).

If a problem still exists, note the problem, click Support, and then click Find-A-Fix to search for a resolution. Find-A-Fix is the easiest way to resolve most hardware and software problems

TIP: You can test the sound levels from each speaker by clicking the on-screen speaker that corresponds to the speaker you want to test.

About the Diagnostics category


RealHelp: Speaker
Speaker Diagnostics

The Speaker diagnostic tool checks your system's internal speaker. The tests include:

Tone plays a short sound sequence.

Scale plays the standard musical scale.

Middle C plays middle C at 261.6 Hz.

A-400 plays musical note A at 440 Hz.

1000 Hz emits a tone at 1000 Hz.

To complete, click each button corresponding to the sound you want to hear emitted from your system's internal speaker. If tones are emitted clearly, your internal speaker is working properly.
If you do not hear a tone, this may indicate that the wire connecting the motherboard or sound card to the speaker is loose or disconnected.

If a problem still exists, note the problem, click Support, and then click Find-A-Fix to search for a resolution. Find-A-Fix is the easiest way to resolve most hardware and software problems.

About the Diagnostics category


RealHelp: System
System Diagnostics

The System diagnostic tool checks the critical features of your computer's main processor. The specific checks include:

Central Processing Unit (CPU) identifies the CPU's manufacturer, model number, and stepping level, and runs simple instruction tests.

Programmable Interrupt Controller (PIC) identifies the PIC's version number, the number of IRQs available, and the current status of each IRQ. A flag is provided indicating if it is a master or slave configuration.

Floating Point Unit checks for the presence of a floating point unit (typically part of the CPU) and tests it to determine if it is functioning properly.

DMA Controller identifies the version information for VDMAD, and runs memory-to-memory DMA tests.

Real Time Clock returns information about your timer drivers and runs system timing tests using various timer intervals.

To check a feature of your computer's processor, click the item you want to test, then click Test. All conditions are reported to you in the lower list box.

If a failure is reported, contact your computer manufacturer or dealer for assistance. You should also note the problem, click Support, and then click Find-A-Fix to search for a resolution. Find-A-Fix is the easiest way to resolve most hardware and software problems.

About the Diagnostics category


RealHelp: Video
Video Diagnostics

The Video diagnostic tool checks the features of your video card and your monitor. The specific checks include:

Grid Test displays a grid of white horizontal and vertical lines on a black background. You can select the dimensions of the grid, either 1 cm, 2 cm, or 3 cm. This test is useful for calibrating your monitor's horizontal, vertical, and pin-cushion settings.

Palette Test displays 16-color, 16 grayscale, 256 color, and 256 grayscale palettes, and is useful for adjusting the color controls on your monitor.

Bitmap Test writes and reads back selected patterns to and from your system's video RAM.

Pixel Test writes to and reads back each pixel on your monitor to ensure availability of all generated colors. The number of system colors is obtained from your device capabilities for the video display driver.

To complete, click each button corresponding to the video test you want to perform. When each test appears, manually adjust your monitor using the controls your monitor provides. Refer to the documentation that accompanied your monitor. All conditions are reported to you in the lower list box.

If a problem is reported, note the problem, click Support, and then click Find-A-Fix to search for a resolution. Find-A-Fix is the easiest way to resolve most hardware and software problems.

About the Diagnostics category


RealHelp: Mouse
Mouse Diagnostics

The Mouse diagnostic tool checks your mouse buttons and Windows driver.

To complete, follow the on-screen instructions. All conditions are reported to you in the lower list box.

NOTE: If you have reversed your mouse buttons, press the RIGHT mouse button when asked to click the LEFT mouse button. Likewise for the LEFT mouse button.

If a problem is reported, note the problem, click Support, and then click Find-A-Fix to search for a resolution. Find-A-Fix is the easiest way to resolve most hardware and software problems.

About the Diagnostics category


About the Inventory category

RealHelp provides these tools to help you identify software and hardware already installed or connected to your system. The Software Inventory tool uses the Application Knowledge Base on your RealHelp CD-ROM to report the correct program or application installed on your system. The Hardware Inventory tool lets you view which hardware components are currently installed or connected to your computer.

To learn more about each Inventory tool, click a tool from this list:

Software

Hardware

About RealHelp


RealHelp: Software Inventory
Software Inventory

The Software List Inventory tool is a comprehensive view of all the software installed on your system. The Software Inventory tool uses the Application Knowledge Database to report the correct programs installed on your system. Use the Software List tool to keep track of your installed software. The Software List is used by RealHelp's Conflict Detector to ensure that there are no conflicts between your system and installed hardware and software.

To take inventory:

1	Open the Inventory category (if not already opened).

2	Click Software.
The introduction appears.

3	Click [image] to start.

Notes about viewing your software

The software list represents the software currently installed on your system. Even software you no longer use may be represented here if it has not been uninstalled. If the version is incorrectly reported, click the Application drop-down list box to select the correct version.

Click Add to include new software in your inventory. This may be necessary if the software title is newer than the Application Knowledge Base. New applications added to the inventory appear with an "N" in the folder to indicate that the item is "new".

NOTE: The first time you inventory your software, all applications appear with an "N" in the folder to indicate that the item is new in the inventory.

If you do not want a particular piece of software included in the inventory, click Delete. The software will no longer be reported, and Conflict Detector will not check against it for conflicts.

About the Inventory category


RealHelp: Hardware Inventory
Hardware Inventory

The Hardware Inventory tool provides a detailed view of all the hardware currently installed and attached to your system. This is for your information only.

To view your hardware inventory:

1	Open the Inventory category (if not already opened).

2	Click Hardware.

Click + to expand the tree and view your hardware.

About the Inventory category


About the Prevention category

RealHelp's Prevention Tools keep your system operating at peak performance.

To learn more about each Inventory tool, click a tool from this list:

ViruSweep

Conflict Detector

Preinstall Inspector

Problem Preventer

NOTE: Quarterdeck Service Manager is always running in the background and can be accessed through RealHelp by clicking Service Manager.

About RealHelp
About Quarterdeck Service Manager (QSM)


RealHelp: ViruSweep Scan
ViruSweep Scan

ViruSweep Scan thoroughly checks your system for virus-infected files. Use ViruSweep Scan to prevent viruses from infecting and spreading to programs and data. If you notice problems running certain programs, or experience trouble accessing files, run ViruSweep Scan to check for Viruses.

To detect problems and conflicts:

1	Open the Prevention category (if not already opened).

2	Click ViruSweep Scan.
If you have any previously detected and unresolved viruses, they are listed in the list box.

3	Click Scan to check your system for viruses.
ViruSweep may take some time to scan your system. Viruses that are found are listed by infected filename in the list box. If no infected files are found, you are done.

4	Click Repair to fix infected files.
It may not be necessary to perform this step if you chose not to be asked before repairing files in ViruSweep Settings.

Settings

Click Settings to change the how ViruSweep's performs.

Scan Executables Only scans only your executable files (*.EXE, *.COM). (DEFAULT)

Scan All Files scans all files.

Scan Compressed Files scans compressed files.

Scan All Hard Drives scans only hard drives physically connected to your computer. (DEFAULT)

Scan Network Drives scans all drives accessed through a network.

Scan All Floppy Drives scans all floppy drives connected to you computer.

Ask Me Before Repairing Files prompts you before any repairs are made. (DEFAILT)

Backup Files Before Repairing makes backups of infected files before repairing them.

Log All Viruses And Repairs appends information scan and repair information to RealHelp's Log Viewer tool. (DEFAULT)

About the ViruSweep agent
About the Prevention category
About Quarterdeck Service Manager (QSM)


RealHelp: Conflict Detector
Conflict Detector

Conflict Detector automatically detects and corrects software conflicts and hardware configuration problems. Conflict Detector performs an inventory of your system's configuration and compares the result with the data contained in RealHelp's Application Knowledge Database. Conflict Detector also has an ignore function that allows you to instruct the system to ignore specific conflicts. This is useful for conflicts and problems that do not affect the performance of applications.

Conflict Detector detects the following problems and conflicts:

Application conflicts and incomplete applications

Missing DLLs

Hardware configuration problems

To detect problems and conflicts:

1	Open the Prevention category (if not already opened).

2	Click Conflict Detector.
The introduction appears.

3	Click [image] to begin detecting problems.
The results view lets you choose one of three problem areas to fix.

4	Select the conflict you would like to resolve, then click [image].

To resolve applications with conflicts:

The top list box contains one or more applications with known problems. Click + to expand to view the bugs associated with the application. Select a bug to view information about it in the lower list box. If the bug is RED, Conflict Detector has found a potential fix for the problem. Click Fix to resolve the problem, otherwise review the information in the lower list box.

If you know about a bug and do not want it to appear in the top list box, click the application, then click Ignore. The selected application is immediately removed from the results window.

If no solution is available, you may need to contact the software publisher for assistance. Click the Vendor List icon (the walking fingers) to view the selected software publisher's contact information.

To resolve applications with missing files:

The top list box contains one or more applications with missing files. Click + to expand to view the missing files associated with the application. Select a file to view information about it in the lower list box. Click Fix to resolve the problem, otherwise review the information in the lower list box.

If you know about a bug and do not want it to appear in the top list box, click the application, then click Ignore. The selected application is immediately removed from the results window.

If no solution is available, you may need to contact the publisher for assistance. Click the Vendor List icon (the walking fingers) to view the selected software publisher's contact information.

To resolve hardware devices with configuration problems:

The list box contains one or more problematic hardware devices reported by the system. Hardware appearing with an X over the icon indicates a disabled device. Hardware appearing with an exclamation ( ! ) point over the icon indicates an improperly configured device. If a hardware devices is not functioning correctly, you can:

Click Fix to open Windows' System Device Manager.

Click Advice to open the Troubleshooter window.

About the Conflict Detector agent
About the Prevention category
About Quarterdeck Service Manager (QSM)


RealHelp: Preinstall Inspector
Preinstall Inspector

Preinstall Inspector helps you identify compatibility problems between new software, before you install it, and your current Windows system. Preinstall Inspector uses RealHelp's Application Knowledge Database to determine if compatibility problems exist.

To check new software for compatibility problems with your system:

1	Open the Prevention category (if not already opened).

2	Click Preinstall Inspector.
The introduction appears.

3	Click [image] to begin analyzing your system.
Shortly after analyzing your system, Preinstall Inspector shows you a list of software publishers and the software they produce.

4	Select the company, then select the application you want to install from the Application drop-down list box, and then click [image].
If a compatibility problem exists, Preinstall Inspector displays a list of known problems. If no problems are found, you are done using Preinstall Inspector. You are ready to install the software.

Resolving compatibility problems:

Select a problem item from the top list box. A problem definition and potential solution are described in the lower list box. Review the information before attempting to install the software.

About the Prevention category


RealHelp: Problem Preventer
Problem Preventer

Problem Preventer checks your system for invalid (orphaned) pathnames and guides you to fix or delete them. The following system areas and configuration files are checked:

the Windows registry

shortcuts on all accessible disks (including hard drives and floppy drives)

autoexec.bat and config.sys files

To check for invalid pathnames:

1	Open the Prevention category (if not already opened).

2	Click Problem Preventer.

3	Select the system area you want to check, then click [image].

4	Select the items you want to fix, then click Fix.
Problem Prevent shows you a brief synopsis of the problem and resolution.

5	Click Finish.
Problem Preventer analyzes your system and prepares a list of items it can fix.

6	Click Select All to fix all the items, then click OK.
Optionally, you can click Deselect All to fix none of the items. Any items you choose not to fix must be fixed manually.
When Problem Preventer has completed searching for invalid pathnames, the results window appears. The results window shows you which invalid pathnames Problem Preventer attempted to fix. Any invalid pathnames Problem Preventer could not fix can be deleted (if you no longer need them), or you can choose to fix them manually.

7	Click OK.

About the Problem Preventer agent
About the Prevention category
About Quarterdeck Service Manager (QSM)


About the Repair category

RealHelp provides these tools to help you recover from various types of system problems. The most powerful repair tool available to you is Change Remover. Should you accidentally change your system by manually editing the registry or installing an unfriendly application, Change Remover can help you restore your computer to working condition.

To learn more about each Repair tool, click a tool from this list:

Change Remover

Emergency Recovery

Performance Optimizer

About RealHelp


RealHelp: Change Remover
Change Remover

Every time you install software, or when you modify configuration settings, the Change Capture agent automatically records the changes and backs up deleted or overwritten files. Change Remover lets you edit the change record automatically created by the Change Capture agent. Change Remover also lets you easily remove changes that cause problems and restores your system to its previous configuration.

To edit a change log and remove changes:

1	Open the Repair category (if not already opened).

2	Click Change Remover.
The Change Log appears.

3	Select a record, then click [image].
A detailed description of the selected record appears.

4	Click [image] to remove the changes.
You are presented with a confirmation to restore the selected record.

Or,

Click Edit to edit the record.
The Edit Changes Record window appears. You can deselect items that you do not want restored. Click OK to accept the changes, then click [image]. You are presented with a confirmation to restore the selected record.

5	Click [image] to restore the selected record.
All changes are restored.

NOTE: If there are change logs that you do not want to keep, select the name of the log you want to delete, then click Delete.

About the Change Capture agent
About the Repair category
About Quarterdeck Service Manager (QSM)


RealHelp: Emergency Recovery
Emergency Recovery

Emergency Recovery stores vital system files and startup data to one or more diskettes. Having these files available on diskette makes it possible for you to gain access to your computer and Windows should a driver or system file become corrupt. The Emergency Recovery agent performs periodic checks and records information it needs to ensure that your system can fully recover from any critical situation. Data from the initial and all subsequent emergency recovery records is logged and tracked.

TIP: You can specify a particular removable drive, and add your own descriptive label and description. This information is presented to you when you use your ER diskettes.

To create your system's ER diskettes:

1	Open the Repair category (if not already opened).

2	Click Emergency Recovery.
By default, the A: drive is chosen, your computer name is used for the diskette label, and a time and date description is automatically added to the description field.

3	Click [image] to select the files you want copied to your ER diskettes.
You are presented with the file selection view. The system files that should be stored are selected by default. Gray items are files and disk information that must always be stored to your ER diskettes. Click Add to include additional files on your ER diskettes. You can include as many additional files as you want.

4	Click [image] to begin creating your ER diskettes.

The first diskette should be used to start your computer. Store these diskettes in a safe place and update them when you add or remove hardware and software, or if you want to add new files. Click here [image] for information on how to use your ER diskettes.

About the Emergency Recovery agent
About the Repair category
About Quarterdeck Service Manager (QSM)


RealHelp: Performance Optimizer
Performance Optimizer

Performance Optimizer checks your system, verifying that all components are in working order and are set for optimum performance. The Performance Optimizer agent works in the background periodically checking your Windows usage.

To check your system for optimal performance:

1	Open the Repair category (if not already opened).

2	Click Performance Optimizer.
If your CD-ROM speed is incorrectly indicated, click the drop-down list box and select the correct speed.

3	Click [image].
Performance Optimizer analyzes your system's settings and displays the results.
If a problem is detected, the Fix button becomes available (proceed to step 4), otherwise you are done. Your system is configured for optimum performance.

4	Click Fix.
Performance Optimizer shows you a brief synopsis of the problem and resolution.

5	Click Finish to make the adjustments to your system.
Performance Optimizer shows you a summary of what changed.

6	Click OK to restart your computer.

About the Performance Optimizer agent
About the Repair category
About Quarterdeck Service Manager (QSM)


About the Support category

RealHelp provides these tools to help you resolve common and not so common problems with your system. When troubleshooting a problem, Find-A-Fix makes it easy for you to search for solutions on your RealHelp CD-ROM and/or the Internet. Additionally, TuneUp.com provides current technical information and services that help you keep your system "tuned-up" and running at peak performance. However, if you have trouble finding solutions to your problems, use RealHelp's Vendor List to find contact information for virtually any hardware manufacturer or software publisher.

To learn more about each support tool, click a tool from this list:

Find-A-Fix

Vendor List

Online Registration

TuneUp.com

Log Viewer

About RealHelp


RealHelp: Find-A-Fix
Find-A-Fix

Find-A-Fix is the easiest way for you to search for and find solutions to all types of computer problems. Find-A-Fix searches the Application Knowledge Database and/or the Internet for solutions that match your problem.

To use Find-A-Fix:

1	Open the Support category (if not already opened).

2	Click Find-A-Fix.
The introduction is shown.

3	Click [image].
A hierarchical list of problems appears.
Use the plus ( + ) and minus ( - ) tree controls to navigate through the list of problems.

4	Select the problem best describing your symptom, then click Submit.
Find-A-Fix searches for the documents best matching the selected problem. This process may take some time to complete, especially if you are searching sources on the Internet. Once the process is done, you are presented with a list of matching documents.

5	Double-click the solution document that matches your problem to view the information.

Or,

If no solution documents were returned, or no documents suit your needs, click More to restart your search of the next available source. See settings (below) for more information. Again, this process may take some time to complete. Once the process is done, you are presented with a list of matching documents. Double-click the document that matches your problem.

6	Follow the document's recommended instructions (if available).

TIP: Because solution documents are HTML pages viewed in your Web browser, you can add them to your browsers Favorites list or Bookmarks.

Settings

Click Settings to change how Find-A-Fix searches for solution documents.

Solution Document Source list box contains sources which Find-A-Fix searches for solution documents. Local and Known sources provide the best solution documents. General sources provide unknown solution documents that could possibly return potentially dangerous information. You should carefully review all information supplied by General solution document sources as they can be generated from anywhere in the world and be written by anonymous and uninformed persons. While some of this information can be potentially misleading, it can sometimes provide "first hand" accounts of computer related problem-solving.

Document Retrieval Relevance options let you select the relevance of the retrieved topics. Once solution documents have been retrieved, you can filter out less relevant documents by selecting Medium or High.

Problem Categories To Include lets you include problem categories that relate specifically to your hardware and software.

Retrieved Document Options lets you choose what additional information to view when the solution documents are shown. Adding this information to the view may significantly reduce the amount of space you have to view the solution documents.

About the Support category


RealHelp: Vendor List
Vendor List

With RealHelp's Vendor List, you can find contact information for thousands of software publishers and hardware manufacturers. Each contact record contains the vendor's sales and/or corporate phone number, technical support phone and fax numbers, and numerous online access points, including their e-mail and Web site addresses (if available). Additionally, if your computer is equipped with the appropriate communications hardware and software, the vendor's number can be automatically dialed, or home page can be automatically displayed in your Internet browser (if installed), by clicking the red color-coded text, respectively.

To open the Vendor List:

1	Open the Support category (if not already opened).

2	Click Vendor List.

3	Follow the on-screen instructions.

About the Support category


RealHelp: Online Registration
Online Registration

Using RealHelp's Online Registration tool, you can register any Quarterdeck product online via the Internet. You must have an Internet connection and be connected to the Internet to use this feature.

To access Quarterdeck's Online Registration Web site:

1	Open the Support category (if not already opened).

2	Click Online Registration.

About the Support category


RealHelp: TuneUp.com
TuneUp.com

TuneUp.com is Quarterdeck Corporation's one-stop, online PC service center to help computer owners keep their computers "tuned up" and running at peak performance. TuneUp.com has a unique combination of software, information and support to help you keep your computer hitting on all cylinders. Your purchase of RealHelp Extra Strength entitles you to one full year's FREE subscription to TuneUp.com. To receive this service, you must register at TuneUp.com at http://www.tuneup.com/register. Use the serial number provided on the CD sleeve when registering.

To access the TuneUp.com Web site:

1	Open the Support category (if not already opened).

2	Click TuneUp.

About the Support category


RealHelp: Log Viewer
Log Viewer

The Log Viewer displays the results of each test you performed in the current RealHelp session, including the time at which the result was determined and the source of detection.

To open the Log Viewer:

1	Open the Support category (if not already opened).

2	Click Log Viewer.

Click Print to send this list to your printer.

Click Options to display Log Viewer settings.

Options dialog items:

The Options dialog details when the log was started and where the log is stored.

Purge clears the contents of the current log file.

New creates a new log file. You are prompted to enter a new filename and location if desired.

Back returns you to the main log view.

Overwrite Entries Older Than # days lets you specify when the log begins overwriting the oldest log entries. This feature keeps the log small and manageable. If you do not want to overwrite older entries, click Do Not Overwrite.

Start begins logging.

Stop ends logging.

About the Support category